The Four Secrets to Next-Gen CX

As a result of the pandemic, customers of every generation have become digital natives. They have turned to self-service and agent-assisted digital channels to conduct, sustain, and enrich their lives, including SMS, chat, branded mobile apps, social media, and virtual meeting platforms. Driven by accelerating digital adoption, heightened expectations for instant resolution are impacting every business and every consumer on some level. Digital transformation is changing everything — for your customers, team members, and your organization.

EBook: Are You Subconsciously Sabotaging Your Business?

Creating success isn’t just about knowing which path to take. It’s not about having a crystal ball or stumbling into the next big thing. (Well, that can’t hurt.) It’s also knowing where the pitfalls are and how to avoid them along ones. They are inevitable, because we are all human beings, but wisdom comes from developing the tools to recognize them before they completely sabotage your entire trajectory. The trick is to turn them into value.

PSAT/NMSQT Site Training Deck

Welcome to Make the Most of the PSAT/NMSQT. In this presentation, we will provide useful information and a step-by-step road map to help guide your students along the path to college and career readiness. Our agenda will cover: The basic question - What is the PSAT/NMSQT? Specifics on benefits for students and tools for educators A review of the College and Career Readiness Pathway A look at PSAT Administration Basics Important dates. timelines and logistics around the PSAT/NMSQT program